Downloadable files may either be in native file formats or zipped files.
Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete the download. If you are prompted to begin downloading immediately, your completion of the download will constitute delivery to you of the item(s) you purchased.
If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.
In case you are unable to download the item(s) purchased or you do not receive an email from us with instructions to complete your download, you must contact us at firstname.lastname@example.org within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the items(s) you purchased will be considered received, downloaded and delivered to you.